Appointments System

Appointment System 

Please be aware that this is a split site practice, the main administrative site being Stone Cross, with a branch surgery at Pevensey Bay and a part-time branch at Westham. Appointments will be offered at all three sites.

When you call for an appointment the Reception Team will ask if you are willing to give them a brief outline of your symptoms to be able to direct you towards the right service which could be the Doctor, Nurse Practitioner, Paramedic Practitoner, First Contact Practitoner, Nursing team or your local Pharmacist.

We would appreciate your co-operation towards our reception team. If you do not want to tell them what your symptoms are, please tell them it is a private matter.

How to make an appointment

  • You can ring us on 01323 761461.
  • You can book at our reception desk
  • Book online via the NHS app.
    You can download the NHS App if you are aged 16+. Once registered this will allow you to book appointments. For more information and to download the App  Click here.
  • Book online via Patient Access. 
    You can register for a Patient Access account if you are aged 16+. To register for a Patient Access account please Click here.

Pre-bookable appointments

 A limited number of appointments can be booked up to 2weeks in advance with the remaining appointments released on the day.





a close up of a sign

Online Pre-Bookable Appointment System

To register for this service you have two options:-

1.The New NHS App (Requires a smart phone)

You can download the new NHS App and once registered this will allow you to order prescriptions and book an appointment at any time using your smart phone.

For more information and to download the app please Click Here

2.Patient Access

You can register for a Patient Access account and once registered this will allow you to order prescriptions and book an appointment at any time using either a smart phone or computer.

To register for a Patient Access account please Click Here

PLEASE NOTE  to validate your Patient Access account you will need to visit one of the surgeries and show photo ID

Having problems logging on? Please e-mail

Telephone Consultations

We would like to inform our patients that we record, store, and may monitor or use any incoming and outgoing calls, email or any other communication with you for training purposes and to improve the quality of our services. Calls are stored on a standalone recording system and are not accessed unless there is a training or monitoring need.  Calls are automatically deleted after 12 months.  Should you wish a telephone call to be deleted before the 12 month period, please contact the practice to request this from a member of the management team.

Further information about appointments


  • Usual appointments times are 10 minutes. 
  • If more than one family member needs to be seen, each patient must be allocated a separate appointment.
  • Please let us know if you would like a member of the practice team to accompany you during your consultation.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Chaperone Notice

It is our policy to respect the privacy and dignity of our patients.

If you would like a chaperone to be present during a physical examination/consultation


If you would prefer to be examined by a health professional of the same gender as yourself, please let us know and we will do the best to comply with your wishes.

Opening Times

Please select a site

Enhanced Access Practice Opening Hours

GP practices are supporting their Primary Care Network in delivering appointments outside of a GP practice’s core hours, this will include evenings and Saturdays.  This will enable the GP practice to provide an opportunity to develop a better blend of appointment modes including taking advantage of a more digitally enabled offer and facilitating convenient access for patients. Introducing a more multidisciplinary offer means patients can access a broader set of services including screening and vaccination as well as routine GP and nurse appointments. 

Our Enhanced Access opening hours for pre-booked appointments only Monday and Thursday evening 18.30 - 20.00 and on selected Saturday's  09:00 - 17:00 (This is on a Rota basis in conjucntion with our PCN partners) 

These clinics are specially set up for our patients that work full time or work away and find it difficult to get down in normal core hours.

The Enhanced Hours clinics are held at Stone Cross only and when booking the appointment you will be told where to go for the clinic as our main entrance is not used.