Appointments

Appointments System

Please be aware that this is a split site practice, the main administrative site being Stone Cross, with a branch surgery at Pevensey Bay and a part-time branch at Westham. Appointments will be offered at all three sites.

We appreciate that patients can be ill acutely as well as need to plan their routine appointments around school and work, or for reviews etc. As such we offer appointments both on the day and also routine pre-booked appointments. Around half of our appointment slots with the GPs are pre-bookable up to around 4-6 weeks ahead. Once these slot are filled, the other slots are only available for booking on the day and patients should try to ring as close to 08:30 as possible to try and book these.

Appointments slots are available each day from 08:30 - 12:00 and 14:30 - 17:30 (depending on which GP and which day.)

In the event that there are no routine appointment slots left on the day a patient has rung but they feel it is urgent for that day, we run an urgent clinic every day we can get patients seen in. These run with the GPs on a rota basis depending who is on call.

Please note this clinic is triaged and you may be told the GP will ring you to decide whether you should be seen in clinic and that if you are being seen there may well be quite a long wait.

Online Pre-Bookable Appointment System

WE HAVE HAD TO TEMPORARILY SUSPEND ONLINE BOOKING FOR APPOINTMENTS BECAUSE OF CORONAVIRUS AS WE NEED TO TRIAGE PATIENTS WITH PRESENTING SYMPTOMS. WE APOLOGISE FOR ANY INCONVENIENCE

To register for this service you have two options:-

1.The New NHS App (Requires a smart phone)

You can download the new NHS App and once registered this will allow you to order prescriptions and book an appointment at any time using your smart phone.

For more information and to download the app please Click Here

2.Patient Access

You can register for a Patient Access account and once registered this will allow you to order prescriptions and book an appointment at any time using either a smart phone or computer.

To register for a Patient Access account please Click Here

PLEASE NOTE  to validate your Patient Access account you will need to visit one of the surgeries and show photo ID

Having problems logging on? Please e-mail Joni on stone.cross@nhs.net.

Telephone Consultations

If you feel that your problem could be dealt with over the telephone please ask the receptionist to book you a telephone consultation and you will be given an appointment time for the doctor/nurse to ring back.

GP Attendance

Dr T Tran

Monday am/pm
Tuesday am/pm
Wednesday am/pm 
Thursday am / pm

Dr S Tran

Monday am/pm
Tuesday am/pm
Wednesday am/pm 
Thursday am 
Friday am/pm

Dr I Rajap

Monday am / pm
Wednesday am/pm

Dr M. Gurung 

Monday am / pm

Tues am / pm

Wednesday am/pm

Friday am 

 

Home Visits

If possible please try to telephone reception before 10:30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

When you ring for a house visit, consider whether you are able to get to the surgery as:

  • Several patients can be seen in the practice in the time that it takes to make one home visit.
  • There are also better facilities for examining and treating patients at the Health Centre.
  • People with a temperature often cool down and improve when they leave a warm house.
  • A GP may well be able to see you earlier in clinic than waiting for a visit.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Chaperone Notice

It is our policy to respect the privacy and dignity of our patients.

If you would like a chaperone to be present during a physical examination/consultation

Or

If you would prefer to be examined by a health professional of the same gender as yourself, please let us know and we will do the best to comply with your wishes.

Opening Times

Please select a site

Extended Practice Opening Hours

We offer extended opening hours for pre-booked appointments only.  These clinics are held on Saturday mornings 09:00 - 12:00 and on an alternate Wednesday/ Thursday morning from 07:00 - 08:00.

These clinics are specially set up for our patients that work full time or work away and find it difficult to get down in normal office hours; they are not for general usage.

The Extended Hours clinics are held at Stone Cross only and when booking the appointment you will be told where to go for the clinic as our main entrance is not used.

Evening and Weekend Appointments

A new service has been launched by South Downs Health and Care (SDHC) known as the Extended Access Service. The clinics are run by GP's from the local area.

Appointments are available Monday to Friday 18:30 – 20:30, Saturday  08:00 – 12:00, Sunday 09:00 – 12:00. The clinics are held at 5 sites in East Sussex: Park Practice Eastbourne, Harbour Medical Practice Eastbourne, Quintin Medical Centre Hailsham, Sea Road Surgery Bexhill and Old School Surgery Seaford.

This is not a walk in service and Park Practice patients must book an appointment by calling our appointment line. In order to book an appointment, permission has to be given to the clinician who sees you to have access to your GP records to ensure the highest safety and continuity possible. The reception staff will ask for your consent at the time of booking.